All our surgeries are by appointment and can be made in person, telephone or online. This is a scheme called Advance Access. We offer same day appointments for the Doctors and Nurse Practitioner. We also offer a small amount of pre-booked appointments if needed. We also offer an online appointment booking facility and details can be obtained from our Reception.
Urgent appointments are available each day with the Duty Doctor.
Routine prescription request will be dealt with within 48 hours and can be requested by person, telephone or online. Prescription requests can be made by calling 01538 384207/01538 399152 between 11am and 4pm Monday to Friday. If medication is required urgently please try to request this as soon as the telephone line opens at 11am and it should be ready to collect by 5pm the same day. If the medication is needed for a certain time in the day every effort will be made to fulfil this request, alternatively patients can contact their local Pharmacist who may be able to advance their medication until the prescription is ready.
Please remember we will do our best to help but try and order your prescriptions in plenty of time!
All Doctors are available normally between 11am and 11.30am to give telephone advice after their morning surgery. Patients are advised to telephone before 11am to arrange this.
We also provide a list of useful contact numbers by using the following link - Useful Numbers.
Test Results can be obtained in person or over the telephone after 11am. Please note results can only be given to the patient or the patients guardian if the patient is a minor. The telephone number for this service is 01538 399152.
Home Visits are for patients who are unable to come to the Practice because of serious illness and infirmity. To ask for a Home Visit, please call the Practice before 11am. All Home Visit requests will be attended by the Duty Doctor for that day. All home visit requests after 11am will be seen by the Duty Doctor after their afternoon surgery.
Disabled Access - all clinical rooms in our Practice are readily accessible to patients in wheelchairs and the patients' toilets are designed to accommodate those with disabilities. Please ask for any assistance you may need.
If you are new to the area and require to register at our Practice with one of our GP's please come into the Practice and ask at our Reception Desk. If you have a medical card, please bring this with you. Following your registration you will be required to have a new patient check to enable your registration to be complete. An appointment will be offered with our Health Care Support Worker. You will also be given a new patient Information Pack.
What do I do if the Practice is closed? Call 01538 399302, and your call will be automatically diverted to the North Staffs Urgent Care at Basford with whom we share an on-call rota. Please note that when contacting the North Staffs Urgent Care that all calls are recorded.
At the weekend, surgeries are held at the Leek Moorlands Hospital for URGENT problems only. To attend you need to contact the Norths Staffs Urgent Care for a booking number. The surgery is run by the Doctor on Duty for the whole of Leek.
Other numbers you could use in an emergency is:
Our aims are to offer the highest standard of healthcare and advice to our patients, with the resources available to us. We have a team approach to patient care and endeavour to monitor the service provided to patients, to ensure that it meets current standards of excellence. We are dedicated to ensuring that Practice staff and Doctors are trained to the highest level and to provide a stimulating and rewarding environment in which to work.
Our Patient Charter is:
- You will be treated with courtesy and respect by all Practice personnel.
- An urgent appointment with a Doctor or Nurse Practitioner will be available on the same day.
- A non-urgent appointment with a Doctor will be offered within 24 hours
- A non-urgent appointment with a Doctor of your choice will be available within 10 surgeries for that Doctor.
- Our standard is to see 80% of patients within 20 minutes of their appointment time. If you have waited longer than this please ask the Receptionist for an explanantion.
- We aim to answer the phone within 6 rings.
- An appointment with a Practice Nurse will be available within 3 working days.
- Requests for repeat prescriptions will be dealt with within 48 hours. This can be in person or by telephoning 01538 384207 between 11am and 4pm.
- All comments and suggestions about the service are welcome. Please use the box provided in the waiting area.
- If you have a complaint please speak to any member of staff. Your complaint will be dealt with in a professional and efficient manner.
We wish to make the John Kelso Practice as accessible as possible. If you have hearing, visual or physical difficulties please let the Receptionist know so that we can enable you to fully use our services.
The Practice is fully computerised and all your medical records are held on the computer. The Practice is both a research and training Practice. We train medical students and provide research information to Keele Universtiy. We also need to share information with the Health Authority, Hospitals and other NHS bodies to provide your care. We feel that this is essential for the care of our patients and to help improve NHS services.
From time to time GPs in this Practice may contact you about being involved in research with Keele University or the Medical Research Council. Whether or not you take part is entirely up to you, and the decision you take will not affect your care in this Practice in any way. If you have any questions or wish to be excluded from this list, please contact Sue Rowe, Office Manager on 01538 399007 or sue.rowe@northstaffs.nhs.uk
At the John Kelso Practice, we are always looking for ways to improve our service. To do this we need to know what you think about the service you receive. We want you to tell us what we do best and where we don't meet our expectations together with any ideas and suggestions you may have. Only by listening to you can we continue to improve the service we offer. Tell us about our service! Getting through on the telephone? Getting an appointment with the person you wish to see? Were our staff helpful and courteous?
If you have a complaint about the services you have received from the Doctors or any of the staff working in this Practice, please let us know. We operate a Practice Complaints Procedure as part of the NHS system for dealing with complaints.
In the first instance contact Sharon Snape, Practice Manager or Liz Graham, Assistant Manager on 01538 399007 who will be able to offer you advice on our complaints procedure.
We now have the facilty to patients to book appointments and request prescriptions on line. To organise you would need to come into the Practice with some sort of photographic id, for instance your passport. You can then be registered and given your own personal Access ID Number. Once you have received your own personal access ID number, the email address for this service is: https://access.e-mis.co.uk
Choose and Book is one of the first schemes that allows you to choose from a range of hospitals as well as choose a convenient date and time for your first outpatient appointment to see a specialist.
When you and your GP agree that you need an appointment with a specialist, Choose and Book shows you which hospitals or clinics are available for your treatment. If you know where and when you would like to be seen, you may be able to book your appointment before you leave the Practice. You will be given confirmation of the place, date and time of your appointment. You may want more time to consider your choices, if so you can take an appointment request letter away with you and book your appointment later. For more information, contact: http://chooseandbook.nhs.uk
- If you are unable to attend for an appointment please let us know so that we can offer it to someone else.
- If you are late for your appointment you may be asked to rebook at another time. Try to let us know in advance if you are going to be unavoidably delayed, so that we can make alternative arrangements to help you
- A home visit should only be requested for those who are unable to come to the Practice because of serious illness or infirmity. Please ring the Practice before 11am if at all possible.
- An urgent appointment is for an urgent medical problem. Please speak to the Receptionist if you require a sick note or repeat prescription.
- You are patient if the Doctor is running late. This is often due to unforeseeable emergencies but please ask for an explanation from the Receptionist.
The practice is named after the father (Dr John Watson) and uncle (Dr Kelso Watson) of Dr Stewart Watson, who was one of the three doctors working in the practice in the 1980s. There were two other GPs working in the practice at that time: Dr Alan Thorburn and Dr Cappil Joseph. Dr Mark Porcheret joined the practice in 1984 when Dr Thorburn retired.
The practice moved into the Park Medical Centre in 1986 having previously occupied the old stables of the end house on Bath Street.
Since the move into the Medical Centre the practice has expanded greatly. From three GPs, one nurse and no manager in 1986 the practice now has six GPs, one nurse practitioner, two nurses, one healthcare support worker, one practice manager, two deputy managers, 8 receptionists, 3 administration clerks, and 2 Phlebotomists.
We aim to offer a confident, friendly service to all our patients and should you wish to contact us to discuss any of our services or need advice, please do not hesitate to contact us on the numbers below:
Business Line: 01538 399007
Fax Line: 01538 370014
If you have any questions or comments regarding this website please contact Liz Graham on 01538 399007 or liz.graham@northstaffs.nhu.uk
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